Orders and Billing

Each order submitted to LO constitutes a contractual proposal from the Customer. Processing of the order by LO shall be considered confirmation and acceptance.

For invoicing purposes, the Customer must provide complete and accurate billing information, including the shipping address for the invoice.

Order Fulfilment

Orders will be fulfilled within the timeframes specified on the website. Deliveries within the UAE are normally completed within 3-7 working days.

If LO is unable to fulfil the order due to unavailability of the requested product(s), the Customer will be informed at the earliest possible time and provided with an estimated delivery date.

In case of breakage, stock depletion, or product unavailability, LO will inform the Customer as soon as possible of the date when the product will become available. The Customer may confirm via email or WhatsApp whether they prefer to wait for the product or request a refund.

Product Delivery

Products will be delivered to the address specified by the Customer at the time of order. Shipments are made only after payment confirmation.

All orders are processed once the amount paid by Credit Card Or Debit Card (Visa, Mastercard, etc.) is verified by the card issuer.

Payment Terms

Payment for any order placed with Loralai Olives (LO) is due at the time of order confirmation.

The Customer agrees to pay the full amount of the selected product(s) as shown on the LO website, including product price and any transport or shipping costs.

Please note that LO only accepts payments via Credit Card Or Debit Card (Visa, Mastercard, etc.)

By placing an order, the Customer confirms that he/she is authorized to make payment using the selected method. If payment is not received within 10 calendar days of order confirmation, Loralai Olives reserves the right to cancel the order without prior notice.

Please note that orders will be processed and shipped only after payment has been fully confirmed.