Refund and Exchange Policy

If your product is defective, damaged, or incorrect at the time of delivery, please contact us within 7 days of receiving your order. For example, if an item is delivered on January 1st, customers must get in touch by January 8th.

Refund/Exchange requests will only be processed if the item is damaged due to “our fault” or during delivery. Please note that we do not accept returns due to a change of mind or if the item is no longer needed.

Return Conditions
To be eligible for a return, the item must be:

• Unused with same quantity
• In its original packaging, with seals and tags attached
• Accompanied by all accessories and manuals.  

All items before initiating the process of refund or exchange will go through a quality check to ensure they are in their original condition. If an item is returned in an unacceptable condition, we reserve the right to REJECT your request of refund/exchange.

Order Cancellation

You may cancel your order any time before it is dispatched. To cancel your order, please call our helpline at +92 304 6102020 or get in just touch on WhatsApp

Delivery and Shipping Information 

We proudly deliver across the United Arab Emirates (UAE) to ensure convenience for our customers. Standard delivery charges apply to orders from any state of the United Arab Emirates (UAE). Our delivery process is efficient, and we strive to ensure timely shipments so you receive your orders as quickly as possible. 

Please note that our shipping times may vary depending on your location, and we will provide tracking details for your convenience via email. 

If you have any special delivery requests or need further assistance, feel free to reach out to our customer support team.

Email: info@loralaiolives.com

Phone Number: +92 304 6102020